For all customers (Private and Commercial);

Lloyd's Complaints Department
One Lime Street
London
EC3M 7HA

Tel: +44 (0) 207 327 1000

The Financial Ombudsman Scheme

South Quay Plaza
183 Marsh Wall
London
E14 9SR

Tel: +44 (0) 845 080 1800
Fax: +44 (0) 207 964 1001